Privacy Policy
The information provided in this Privacy Policy covers your interactions on all areas of the website. We strongly believe in protecting your privacy, and it is our goal to allow visitors to provide as much or as little information as they feel comfortable with providing. This Privacy Policy governs our use of the information, which you provide to us or we otherwise obtain in providing our services to you. This policy may change from time to time, so please check back periodically for the most current information. Information you provide today will only be used in accordance with the policy that is in effect as of this date.
Your Personal Information
We collect personal information when voluntarily submitted by visitors in our surveys, orders or contact forms. Personal information is requested in order to process the request. This information may include your name, mailing address, phone number, e-mail address and other information. Any and all information collected by this website is used for internal purposes only!
General Information
We collect general data including your domain name, the name of the web page from which you entered our site, which pages you visit on our site, and how much time you spend on each page. This general information does not include specific identifying information about you. We may also use "cookie" technology to obtain non-personal information from online visitors. We log IP addresses for systems administration purposes. IP addresses are logged to track a user's session. We use this information to monitor and improve our sites, and we do not provide this information to outside parties.
Use of Information
Under no circumstances will we provide or disclose any collected information. We will at no time allow collected information to be sold, traded, or otherwise viewed by any third parties. Metro Pet Supply makes every effort to respect the privacy of our online visitors.
Shipping
All orders placed on the Metro Pet Supply website are subject to the below terms and conditions. Please read them carefully.
Processing Time:
Some items may be shipped same day if the item is in stock and placed during business hours. This does not apply to every order placed. We will notify you by email once your order has been shipped, or if any items are back ordered.
Shipping & Handling Rates:
Shipping and handling will rates vary according to the amount of each purchase.
Returns
If the product is damaged or is not the correct product upon delivery, please contact Customer Service within 30 days of your order via email here. If your package is damaged in transit, we will either re-ship you a new package at no additional charge (standard ground shipping) or credit your purchase back in full.
Returned items may be subject to a restocking fee. You are responsible for the cost of return shipping and the product must be in the original packaging. The item must be in new, unused. Indications of use include: cracks, scratches, pet hair or other household dirt, wear, or damage.